List of frequently asked questions

Installation

Download the software by pressing the Download button on the web site. Avoid using the disk you lost data from as the target location for saving this file!

After the download is finished, you get an executable file with the icon of the Software Manager application which can be run in your operating system.

Interface

Raise Data Recovery works in the Wizard-based mode by default.

If Raise Data Recovery doesn’t display a physical disk, check if this disk is attached properly to your computer. Doing so, examine the data connector and the power supply cable, find out whether they are connected firmly to the hard drive and have no breaks.

Make sure that the driver software is properly installed for both the adapter device and the disk device itself.

Yet, if everything seems to be in its place except for the disk, your drive may have physical damages and you should turn to a data recovery center.

If Raise Data Recovery doesn’t display a USB-storage, press Refresh drives to make the program update the information about the newly connected storages. Use this button for every new connection. If this doesn’t solve the problem, a broken USB slot may be the issue. Try a neighboring USB slot. If the problem does not go away, there may be issues with the USB storage itself. In such a case turn to a data recovery center.

Raise Data Recovery marks target storages using different colors to make it easier for the user to choose the proper one for saving recovered files. Storages marked:

blue have no limitations on saving the files you have selected for recovery;

violet are capable of storing each of the files but don’t have enough space to place all of them;

gray may not allocate some of the selected files. You can still try saving files separately.

If the physical drive is divided into several logical partitions, Raise Data Recovery displays these partitions as storage subdivisions with details about their properties. Clicking on a storage partition you can find the summary on partition properties – file system type, size, partition start sector as well as its condition. Select the one matching your criteria and start the scanning operation.

If you cannot find the partition with your lost data or if it seems damaged, press Ignore these partitions in the bottom to start complete disk scan.

Work with the program

Data storage connection matters a lot in this point. The bridge chip of the adaptor may be incapable of transferring data located at large addresses because of its data transmission ability. That’s why disk sizes displayed in Raise Data Recovery can differ from the real ones. The same problem may also arise for internal drives in case of a poor bandwidth of an old motherboard.

Raise Data Recovery automatically detects and displays all devices attached to the local computer. To start data recovery, you need to decide on a logical volume or physical storage. The only file system of a storage is displayed as the only logical volume, if it is defined as a logical disk under Windows or if it is an LVM volume under Linux.

At the very first tab, the program shows logical volumes of all data storages giving summary of their properties – volume label and name, file system title, disk volume size. Examine the properties and if they seem proper, highlight this volume. At the same time, don’t be afraid to make a wrong choice: you will be able to choose another storage later at any of the further steps.

As a RAID storage is a complex data-storing device that consists of several disks arranged into one logical system, it usually needs re-assembling before data recovery. Raise Data Recovery detects RAID metadata automatically and assembles its disks into one virtual storage. Still, if any metadata has been lost, we recommend using data recovery tools which specialize in recovery and reconstruction of complex RAID systems, for instance Recovery Explorer RAID.

Data recovery from RAID with Raise Data Recovery includes such steps:

  1. Switch off a RAID device.
  2. Take out all RAID disks.
  3. Connect them to a PC with the pre-installed version of Raise Data Recovery.
  4. Launch Raise Data Recovery.
  5. Switch to the Complex (RAID) storages tab and choose the needed storage.
  6. Press Continue to start scanning the storage.
  7. After scanning is over, preview the found files and choose the ones needed for recovery.
  8. Press Recover selected to save the files to a safe storage.

Network Attached Storage is a stand-alone data storing and sharing device which uses certain software protocols to establish communication with your computer. These protocols are aimed at file access rather than at data recovery functions. For this reason, before starting data recovery from a NAS, you need to take all the NAS disks out of the box and connect them to a local computer for recovery. For more information on how to connect NAS drives, watch our video-guide https://www.ufsexplorer.com/infvi_connect_sata.php.

Basically, Raise Data Recovery completely repeats the structure of the data source. For this reason, you can easily navigate through files and folders displayed in the explorer.

Another way to find files easily is to use the quick search box. Enter the file name or its extension into the search line and press the Search button or Enter. The software will find the requested files and sort them into specially created folders.

Raise Data Recovery virtually recreates the initial structure of the file system of the source storage addressing all found files to their native folders. If for some reason a native folder has undergone irreversible changes that made it unrecoverable, the program will sort such a file to the special $LostFiles folder. Thus, if you cannot find your file in its regular place, you can still look for it in the $LostFiles folder.

The result and quality of data recovery depend heavily on the file system which manages files on your disk. Some file systems keep the file names after the deletion operation while some tend to erase them. If a file name is lost, Raise Data Recovery will find and recover such a file by using the same data recovery criteria as usual, but will assign a number to it instead of the name. Use the program's viewer to check if this is indeed the file you would like to retrieve.

The software hides the source storage to prevent data overwriting, which leads to irreversible loss of your files. Chose another location and continue.

If you are sure that this is not the source storage, examine all storage connections. In case of an external device, press Refresh storages to let the software update the information about newly attached devices.

Windows OS, without UAC

To make your network storage available directly in the target storages selection, map network location to the local logical disk.

Windows OS with UAC

To make the network storage available under the privileged user account context, map the network storage with Reconnect at logon:

Settings:

  1. Go to This computer context menu;
  2. Select Map network drive;
  3. Select the drive and tick Reconnect at logon checkbox;
  4. Copy the complete drive path using the address bar;

Settings in Raise Data Recovery:

  1. Press Other locations (advanced) in the target selection dialog;
  2. Select “offline” network storage for target location.

After the first access, network location turns to the “online” status and becomes available among target locations.

As an alternative, a direct path can be used:

  1. Navigate to the destination network folder using Network location in Windows Explorer;
  2. Copy the network location path in the address bar of Windows Explorer;
  3. In Raise Data Recovery, press Other locations (in the advanced mode) in the target selection dialog;
  4. Insert the storage path into the program address box;
  5. Press Select.

Now the network target storage is available for saving recovered files.

Failures in copying out files might occur for various reasons:

  1. Trial license limitations. Buy a software license to remove all trial version limitations and continue recovering files.
  2. Incorrect disk size detection. Check the disk size and change the disk adapter if the size is detected incorrectly.
  3. The disk is a part of a RAID. If Raise Data Recovery doesn’t assemble your RAID, use data recovery software with the RAID assembly function, for instance, Recovery Explorer RAID
  4. Severe file system damage. Try looking for your files in the folders Found files and Extra found files.

If you cannot find your files at the very last step of the recovery process with Raise Data Recovery, examine the recovery result once again. You may also try $LostFiles, Found files and Extra found files folders.

Trial limitations and licensing

Raise Data Recovery is shareware software. All software functions are available in the trial version and you can try them before buying the license. Still, there are trial version limitations on copying and saving the files that are larger than 256 KB. The program will recover the files whose size is bigger, but the user will be able to save them only after the corresponding license is purchased and activated.

Raise Data Recovery provides several licensing options.

The General License is needed to copy and save the recovered files which are bigger than 256 KB each. The General License offers two options of the support term: depending on whether you are going to use the software for a long period of time, you can choose between Short-Term Support with 30 days of free software updates and Long-Term Support with 360 days of free software updates and a 50% discount for the renewal of the license.

If the files to be recovered were created in Linux, macOS, RAID or XFS, you will need to purchase and activate a corresponding additional module.

Note: the additional modules can be activated only after the General License is activated. It is recommended to purchase additional modules with the same Support plan, as the General License (e.g. General License [LTS] and macOS Support [LTS] or General License [STS] and Basic Linux Support [STS]).

The program itself will show you the licenses to be activated at the stage of recovering data.

You can also purchase the licenses by yourself on this website, as well as on the developer's website.

You can purchase the needed licenses by following the prompts in the program. Then you will get a software registration code via e-mail. To activate the license, open the Raise Data Recovery program, press Software license and Add license, and enter the name you specified in the purchase as well as the registration code in the corresponding fields. Press Apply license.

Note: no download is needed to activate the General License or the additional modules.

Go to HOW TO ORDER page to learn more about purchasing and activating licenses.

The licenses for additional modules are provided with two options of the support plan: Short-Term and Long-Term. It is recommended to purchase additional modules with the same Support plan, as the General License (e.g. General License [LTS] and macOS Support [LTS] or General License [STS] and Basic Linux Support [STS]).

The General License with the Long-Term Support plan can be renewed with a 50% discount through the Avangate subscription.