Questions and answers concerning user interface

How can I choose the right storage?

After its start, Raise Data Recovery detects automatically and displays all devices attached to the local computer. To start data recovery you need to decide on a logical volume or the physical storage. The only file system of a storage is displayed as the only logical volume, if it is defined as logical disk under Windows or if it is a LVM volume under Linux.

At the very first tab, the program shows logical volumes of all of the data storages giving summary of their properties – volume label and name, file system title, disk volume size. Examine the properties and if they seem proper, highlight this volume. At the same time, don’t be afraid of a wrong choice: you will be able to retry the storage later at each of further steps.

Why is the network disk not in the list?

Network Attached Storage is a stand-alone data storing and sharing device which uses certain software protocols to establish communication with your computer. These protocols are aimed at file access rather than at data recovery functions. For this reason starting data recovery from a NAS, you need to take all NAS disks out of the box and connect them to a local computer for recovery. For more information how to connect NAS drives, please, watch our video-guide

How can I recover data from RAID?

As a RAID storage is a complex data-storing device consisting of several disks arranged into one logical system, it usually needs re-assembling before proceeding to data recovery. Raise Data Recovery detects the disks metadata describing RAID automatically and assemble its disks into one virtual data storage. Still, if any of disks metadata responsible for RAID has been lost, we recommend using data recovery tools which specialize in recovery and reconstruction of complex RAID systems.

These particularly include:

Why is my disk not in the list?

If Raise Data Recovery doesn’t display a physical disk, you need to check if this disk is attached properly to your computer. Doing so, examine the data connector and the power supply cable whether they are connected firmly to the hard drive and have no breaks.

Make sure that the driver software is properly installed for both the adapter device and the disk device itself.

Yet, if everything seems to be in its place except for the disk, your drive can have physical damages and you should turn to a data recovery center.

If Raise Data Recovery doesn’t display a USB-storage, press Refresh drives to update the information about the newly connected storages for the program. Use this button for every new connection. If this doesn’t solve the problem, the issue may be a broken USB slot. Please try a neighboring USB slot. If the problem does not go away, there may be issues with the USB storage itself. In such a case turn to a data recovery center.

How do I choose the right partition?

If the physical drive is divided into several logical partitions, Raise Data Recovery displays these partitions as storage subdivisions with details about their properties. Clicking on a storage partition you can find the summary on partition properties – file system type, size, partition start sector as well as its condition. Please select the one matching your criteria and start scanning operation.

If you cannot find partition with lost data or if it seems damaged, press Ignore these partitions in the bottom to start complete disk scan.

How will I find my files?

Basically, Raise Data Recovery completely repeats the structure of the data source. For this reason, you can easily find yourself among the files and folders displayed in the explorer.

Another way to find files easily is to use quick search box. Enter the file name or the file extension into the search line and press the Search button or Enter. The software will find the requested files and sort them into specially created folders.

What is the “$LostFiles” folder?

Raise Data Recovery virtually builds the initial structure of the file system of the source storage addressing all found files to their native folders. If for some reason a native folder has undergone irreversible changes making it unrecoverable, the program will sort such file to a special $LostFiles folder. Thus, if you cannot find your file in its regular place, you can still look for it in the $LostFiles folder.

Why are some file names in numbers?

The result and quality of data recovery depends heavily on the file system that manages file storing on your disk. Some file systems allow file names to remain after the deletion operation, still some of them erase file names. If a file name is lost, Raise Data Recovery will find and recover such file by using the same data recovery criteria except recovering file name. At the same time, it assigns a number to its name. Please use program viewer to check if this is the file, you would like to retrieve.

Why is my target storage not in the list?

Did you want to select the storage your data have been lost from as a target storage? No way! The software hides the source in order to prevent data overwriting, which, as you know, leads to irreversible loss of your files. Chose another location and continue.

If you are sure that this is not the source storage, please, examine all storage connections first. In case of an external device press Refresh storages for the software to update the information about newly attached devices.

How can I use the network target?

Windows OS, without UAC

In order to make the storage available in the target storages selection directly, map network location to the local logical disk.

Windows OS with UAC

To make the network storage available under privileged user account context, map the network storage with Reconnect at log-on:

Setting in Windows:

Settings in Raise Data Recovery:

After the first access, network location turns to “online” and becomes available in the target locations.

As an alternative a direct path can be used:

Now the network target storage is available for saving recovered files.

What do target storage colors mean?

Raise Data Recovery marks target storages with colors to easily find the proper one to save your recovered files to. Storages marked:

What are the trial limits?

Raise Data Recovery is a shareware software. All software functions are available in trial version and you can try them before you buy the program. Still, it has trial version limitations on copying out the files larger than 256 KB. If Raise Data Recovery found your files and fits your purposes, please, buy software license to continue data recovery.

Why do recovery errors occur?

Failures in copying out found files might occur for various reasons:

What should I do if some files are missing?

If you cannot find your files at the very last step of the recovery process with Raise Data Recovery, please, examine the recovery result once again. You may also try $LostFiles, Found files and Extra found files folders. If your files still lack, please, try a data recovery software by other vendors.